Terms of Use

Last updated: July 9, 2026

1. Acceptance of These Terms

These Terms of Use (“Terms”) are a binding agreement between you and Lynd Clinical, Inc. (“Lynd Clinical,” “Lynd,” “we,” “us,” or “our”) governing your access to and use of our website at lyndclinical.com (the “Website”), our clinical trial recruitment and electronic signature application (the “Platform”), and related communications, including text (SMS) messages (collectively with the Website and Platform, the “Services”). By accessing or using the Services, or by opting in to receive text messages from us, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

2. Who May Use the Services

You must be at least 18 years old to use the Services.  Authorized professional user acting on behalf of a research site or sponsor (an “Authorized User”) may also access the Services subject to these Terms. If you are using the Services on behalf of an organization, you represent that you are authorized to bind that organization to these Terms. Where a participant is a minor or otherwise lacks legal capacity, access to the Services on that participant’s behalf must be conducted by the research site in coordination with the participant’s parent or legally authorized representative.

3. The Services

Lynd Clinical provides a clinical-trial participant recruitment, screening, and electronic-signature platform. The Services are made available to research sites, investigators, and sponsors and their authorized users.  The Services are also made available to  participants for limited purposes such as electronically signing documents and receiving verification codes. Lynd Clinical is a site network that facilitates clinical research operations. The Services do not constitute the practice of medicine or the delivery of healthcare services. Lynd Clinical is not the trial sponsor and does not make protocol or design decisions.  We may modify, suspend, or discontinue any part of the Services at any time with or without notice.

Lynd Clinical may use artificial intelligence tools, algorithms, or related technologies (collectively, “AI Technologies”) in connection with the operation of the Platform and the provision of its Services. AI Technologies may be used to generate, assist with, or enhance content, recommendations, or other outputs made available through the website. For additional information regarding how Lynd Clinical uses AI Technologies and processes data in connection with such use, please refer to our Privacy Policy.

4. Prohibited Uses

You agree not to:

  • use the Services in violation of any law, regulation, or third-party right;

  • access data you are not authorized to access, or attempt to defeat security, authentication, or access controls;

  • interfere with or disrupt the integrity or performance of the Services;

  • reverse engineer, scrape, or copy the Services except as permitted by law; or

  • use the Services to send unlawful, harassing, or deceptive communications.

5. Accounts and Security

Authorized Users must maintain unique, named accounts, keep credentials confidential, use multi-factor authentication where required, and promptly notify us of any unauthorized use. You are responsible for activity that occurs under your account.

6. Intellectual Property

The Services, including all software, text, and design (excluding your data and content), are owned by Lynd Clinical or its licensors and are protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Services as permitted by these Terms and any applicable subscription agreement or other written agreement between you and Lynd Clinical. All rights not expressly granted are reserved.

7. Text Messaging (SMS) Program Terms

These SMS Program Terms supplement (and do not limit) the general Terms throughout, all of which continue to apply to text messaging.  These SMS Program Terms apply when you opt in to receive text messages from Lynd Clinical. By providing your mobile number and opting in, you agree to these SMS Program Terms.

  • Program description. The Lynd Clinical messaging program sends one-time verification and signing codes to confirm your identity when you electronically sign clinical-trial documents. Where you have separately opted in, we may also send service notifications such as appointment or study reminders. We do not send marketing or promotional text messages.

  • Consent. We send messages only after you opt in (for example, by checking a clearly labeled, un-pre-selected box and providing your mobile number, or by texting a keyword to us). Your consent to receive text messages is not a condition of any enrollment or participation in a study.

  • Message frequency. Message frequency varies. Verification codes are sent only when you request to sign a document; any service notifications are sent as needed.

  • Cost. Message and data rates set by your mobile carrier may apply and are your responsibility.

  • Opt out. You can cancel at any time by replying STOP to any message. After you send STOP, we will send a single confirmation message and will not send you further messages unless you opt in again. You may also opt back in at any time by replying START.

  • Help. Reply HELP to any message for assistance, or contact us at privacy@lyndclinical.com.

  • No protected health information by SMS. Our text messages contain only the information needed to complete the action (such as a numeric code) and never include your name, date of birth, MRN, diagnosis, or other health details.

  • Supported carriers. Supported carriers include, but are not limited to, AT&T, Verizon Wireless, T-Mobile, U.S. Cellular, and others. Carriers are not liable for delayed or undelivered messages. The list of supported carriers may vary and is subject to change.

  • Delivery “as is.” SMS delivery depends on your carrier and device and is provided on an “as available” basis. We are not responsible for messages that are delayed, not delivered, or misdirected by a carrier or device.

  • Privacy. Your information is handled as described in our Privacy Policy, which includes our commitment that no mobile information will be shared with third parties or affiliates for marketing or promotional purposes, and that text messaging originator opt-in data and consent will not be shared with any third parties.

8. Suspension or Termination

Lynd Clinical may permanently or temporarily terminate or suspend your access to our Services without notice or liability, without cause or for any reason, including if, in our sole discretion, you violate any provision of these Terms.  Termination will be in addition to any other remedies we may have at law or in equity.

9. Disclaimers

EXCEPT AS EXPRESSLY STATED IN A SEPARATE WRITTEN AGREEMENT, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE SERVICES DO NOT PROVIDE MEDICAL ADVICE AND ARE NOT A SUBSTITUTE FOR PROFESSIONAL JUDGMENT OR CARE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LYND CLINICAL AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICES, INCLUDING ANY FAILED, DELAYED, OR MISDIRECTED MESSAGE. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

11. Indemnification

You agree to indemnify and hold harmless Lynd Clinical from any claims, damages, or expenses (including reasonable attorneys’ fees) arising out of your misuse of the Services or violation of these Terms or applicable law. This Section 10 does not limit or modify any indemnification obligations set forth in separate written agreement between you and Lynd Clinical.

12. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Subject to any separate written agreement between you and Lynd Clinical, you agree to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute arising out of or relating to these Terms or the Services.

13. Dispute Resolution

Arbitration Agreement

PLEASE READ THE FOLLOWING SECTION CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE CERTAIN DISPUTES AND CLAIMS WITH KING LAW AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US.

These Terms, including all matters of construction, validity, and performance, and all disputes arising out of or connected with the Terms and the Site (each a “Dispute,” collectively, the “Disputes”), shall, in all respects, be governed by and construed in accordance with the laws of the State of Delaware without regard to any principles of conflict of laws, except that the arbitration clause herein shall be governed by the Federal Arbitration Act. Any Dispute shall be settled by mediation under the Commercial Mediation procedures of the American Arbitration Association (the “AAA”), except that if mediation of a Dispute is not successful within two (2) months of appointment of a mediator, such Dispute shall be settled by individual arbitration under the Commercial Arbitration Rules of the AAA. The place of mediation or arbitration shall be the AAA office nearest to Lynd Clinical’s principal place of business in Delaware. The language of the mediation or arbitration shall be English. Notwithstanding this arbitration provision, any Dispute not resolved through arbitration that is less than $10,000 USD and qualifies for treatment on a non-jury basis in a small claims court in Delaware may be resolved in such small claims court on an individual basis at the election of either party. All Disputes shall be mediated, arbitrated, or litigated on an individual basis. You irrevocably waive any right you may otherwise have to proceed on a class or collective basis. Further, you irrevocably waive all right to trial by jury as well as any argument or claim of improper venue or forum non conveniens. The foregoing provisions shall not limit the right of King Law to collect payments due or payable, or prevent either party from commencing any action or proceeding to compel arbitration, obtaining injunctive relief pending the appointment of an arbitrator, or obtaining execution of any award rendered in any such action or proceeding, or in any other manner provided venue for all such proceedings shall be in the state or federal courts within Delaware, Kent County. The parties shall bear their own expenses, except that parties shall equally share the expenses of any mediator or arbitrator (except for the required non-refundable filing fees which shall be paid solely by the party asserting the Dispute). The prevailing party in any arbitration may seek from the arbitrator an award of the party’s reasonable outside attorneys’ fees and costs incurred. Judgment on any award rendered by any arbitrator may be entered in any court having jurisdiction thereof.

Class Action/Jury Trial Waiver

With respect to all persons and entities, regardless of whether they have obtained or used our Site for personal, commercial, or other purposes, all claims must be brought in the parties’ individual capacity, and not as a plaintiff or class member in any purported class action, collective action, private attorney general action, or other representative proceeding.  This waiver applies to class arbitration, and, unless we agree otherwise, the arbitrator may not consolidate more than one person’s Claims.  You and we agree that the arbitrator may award relief only to any individual claimant and only to the extent necessary to provide relief on individual claim(s).  Any relief awarded may not affect other users.  You and we agree that, by entering into these Terms, you and we are each waiving the right to a trial by jury or to participate in a class action, collective action, private attorney general action, or other representative proceeding of any kind.

14. General  

a. Severability.  If any provision of these Terms is held unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

b. Entire Agreement.  These Terms, together with the Privacy Policy and any separate written agreement between you and Lynd Clinical, constitute the entire agreement between you and Lynd Clinical with respect to the Services. In the event of a conflict between these Terms and a separate written agreement, the separate written agreement will control.

c. Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, upon notice to you.

d. International Issues. We operate the Services from the United States of America.  If you choose to access the Services from outside the United States of America, you are responsible for complying with applicable local laws.

e. Interpretation.  The language in these Terms will be interpreted as to its fair meaning, and not strictly for or against any party.

f. No Waivers. Our failure or delay to exercise or enforce any right or provision of these Terms will not constitute or be deemed a waiver of future exercise or enforcement of such right or provision. The waiver of any right or provision of these Terms will be effective only if in writing and signed for and on behalf of us by a duly authorized representative.

g. Notices.We may provide you with any notices (including, without limitation those regarding changes to these Terms) by email or postings on the Services. By providing us with your email address, you consent to our using the email address to send you any notices. Notices sent by email will be effective when we send the email, and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.

15. Changes to These Terms

We may update these Terms from time to time. We will post the updated version here and revise the “Last updated” date above. Changes take effect upon posting unless otherwise specified.  Your continued use of the Services after a the effective date constitutes acceptance of the updated Terms.

16. Contact Us

Lynd Clinical, Inc.
817 Broadway, 7th Floor
New York, NY 10003
Email: privacy@lyndclinical.com